SHIPPING
At our online store, we offer worldwide shipping for almost all our products. Here’s some important information about our shipping process:
Order Processing Time:
Once the payment is fully processed, we will start processing your order within 1-3 business days.
Shipping Carriers:
We collaborate with reputable shipping companies such as Latvian Post, UPS, Omniva, and DPD. The specific courier service used for your order will depend on the weight of the item.
For example, artboards within the Baltic region will be shipped through Omniva or DPD. For artboards within Europe, we will use Latvian Post.
Shipping Restrictions:
Please note that we do not currently ship artboards and resin products outside of Europe. We apologize for any inconvenience this may cause.
Local Pickup:
If you are located in Riga, Latvia, you have the option for local pickup at our address: Brivibas Street 204a, Riga. However, please note that local pickup is available by appointment only.
We are committed to ensuring a smooth and efficient shipping experience for our customers. If you have any specific shipping preferences or requirements, please feel free to contact us, and we will do our best to accommodate them.
Please note that the delivery times may vary depending on your location and the shipping carrier’s schedule. We appreciate your understanding and patience.
CUSTOM ORDERS AND PRODUCTION TIME
We take pride in our in-house production of artboards and acrylic elements. If your order includes a custom order, please note that the processing time may take longer than usual.
Due to the intricacies involved in creating custom pieces, the production time for such orders can range from 3 to 10 business days. We believe in delivering high-quality and uniquely personalized products, and ensuring that each custom order receives the attention it deserves.
Rest assured that our team of skilled artisans will work diligently to create your custom piece to your exact specifications. We appreciate your patience during this time, as we strive to bring your vision to life.
Once your custom order is ready, we will proceed with the regular shipping process as outlined above. We will keep you informed about the progress of your order and provide tracking information once it is dispatched.
If you have any specific questions or concerns regarding custom orders or production times, please feel free to reach out to us. We are always here to assist you and make your shopping experience with us as seamless as possible.
Thank you for considering our online store for your epoxy resin artwork and custom creations. We look forward to crafting something truly special for you.
RETURNS
Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We gladly accept returns and cancellations
Contact us within: 14 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped (contact morellstudio@gmail.com)
Return shipping is paid by the buyer.
Thank you for considering our online store for your epoxy resin artwork and custom creations. We look forward to crafting something truly special for you.